Privacy & Cookie Policy
Contact details
Post
Yello Studio, 11A Gandy Street, Exeter, EX4 3LS
Telephone: 01392 690056
hello@yello.studio
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
Website user information
We collect website usage data (e.g. IP address, browser type, pages visited) to monitor performance and improve user experience.
We may also collect contact details when you submit a form or sign up for updates.
Website and app user journey information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Anonymous data is collected to improve website performance and for our own marketing purposes. This is not connected to any personal identifiable information.
Contract – We collect and process personal information to fulfil our contractual obligations when you engage us for services.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
Directly from you
How long we keep information
Personal information is only stored while it is relevant, for example for the duration of any contract between yourself and Yello Studio.
Who we share information with
Data processors
This data processor does the following activities for us: Data is anonymously collected for monitoring user behaviour and sources of traffic to our website.
Sharing information outside the UK
Where necessary, our data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Google
Category of recipient: Website Analytics
Country the personal information is sent to: Republic of Ireland
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-...
Last updated: 19/06/2025
Cookie Policy for Yello.studio
Last Updated: June 19, 2025
This Cookie Policy explains what cookies are, how Yello.studio (referred to as "we", "us", or "our") uses them on our website, https://yello.studio/ (the "Website"), and your choices regarding their use. This policy is designed to comply with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the ePrivacy Directive (also known as the "Cookie Law").
1. What are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work more efficiently, as well as to provide reporting information.
Cookies can be "persistent" or "session" cookies:
- Persistent cookies remain on your personal computer or mobile device when you go offline, until they expire or are manually deleted.
- Session cookies are deleted as soon as you close your web browser.
2. How We Use Cookies
We use cookies for various purposes on our Website:
- Essential/Strictly Necessary Cookies: These cookies are essential for you to browse the Website and use its features, such as accessing secure areas of the site. Without these cookies, services you have asked for cannot be provided.
- Analytical/Performance Cookies: These cookies collect information about how you use our Website, for instance, which pages you go to most often, and if you get error messages from web pages. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
- Functionality Cookies: These cookies allow the Website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
- Targeting/Advertising Cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
3. Types of Cookies We Use
While the exact cookies used may vary over time, here are common types you might encounter on our Website:
- First-Party Cookies: These are cookies set by the Website directly (i.e., by yello.studio).
- Example: Session management cookies to keep you logged in, preference cookies to remember your settings.
- Third-Party Cookies: These are cookies set by third-party services that appear on our Website. This includes, for example, content from external platforms, analytics providers, or social media networks.
- Example: Google Analytics cookies for website traffic analysis, social media sharing buttons, embedded videos. We use these services to understand how our website is being used and to improve your experience.
4. Your Choices Regarding Cookies
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by:
- Cookie Consent Banner: Upon your first visit to our Website, you will be presented with a cookie consent banner that allows you to accept or decline certain categories of cookies (excluding strictly necessary cookies). You may also be able to change your preferences at any time through a dedicated "Cookie Settings" link, usually found in the footer of our Website.
- Browser Settings: Most web browsers allow some control of most cookies through the browser settings. You can usually find these settings in the "options" or "preferences" menu of your browser.
- To find out more about managing cookies on popular browsers:
- Opt-out Tools: For some third-party advertising networks, you can opt out of their targeted advertising through industry-specific opt-out pages, such as those provided by the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).
Please note that disabling cookies may affect the functionality of this and many other websites that you visit. Disabling certain cookies may result in the disabling of certain features and functionalities of the Website.
5. Changes to this Cookie Policy
We may update our Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page and updating the "Last Updated" date at the top of this Cookie Policy. You are advised to review this Cookie Policy periodically for any changes.
6. Contact Us
If you have any questions about this Cookie Policy, you can contact us:
- By visiting the contact page on our website:
https://yello.studio/contact